What is Employee Engagement?

Employee Engagement is a concept Hewitt Associates has researched and developed over many years of working with our clients.

Hewitt defines Engagement as the level of connection individuals have to the organisation and their willingness to apply discretionary effort to improve individual and business performance.

The Hewitt Engagement survey measures the energy and passion that employees have and the extent to which the hearts and minds of its people have been captured by the organisation. Hewitt's approach is based around measuring three key behaviours that indicate those individuals that want to, and actually do, take action to improve the business results of their organisation. It measures three interrelated components comprised of Say, Stay, and Strive:

The Engagement construct is a measure of these three behaviours that for an organisation would indicate the number of individuals who want to, and actually do, contribute to their fullest capability. These three behaviours are the factors that promote employee willingness to:

• Speak highly of the organisation as an employer to both internal and external clients and prospective employees;
• Have an intense desire to work for the organisation; and
• Deliver discretionary effort that generates extra value for the business and contributes significantly to business outcomes.